How to open a ticket
Ticket Area
The Ticket Area is a portal that allows you to easily check the status of tickets and open new ones.
To access the ticket area:
1. Log into your SellRapido account.
2. When you have logged in, click on the Settings menu at the top right.
3. From the drop-down menu select Support.
4. Click on the Ticket Area button
You will be redirected to this page: the ticket area.
1) How to create an account to access the Sellrapido Customer portal:
Click "Register Here" to open the page where you can register your account.
Then, fill in all the required information.
Note: to access the Ticket Area, do not use your Sellrapido password.
How to choose Category and Subcategory
Choose Category and Subcategory according to your needs
| ### Category and Subcategory | ### Information on |
|---|---|
| Catalogues - Adding new catalogue / opening FTP space - Catalogue import error - Inconsistency in publication settings and listings - Edit / check catalogue content (prices, qty, etc) - Publications with errors - Catalogue removal | Pre-sale > Products > Catalogues and existing publications |
| SellRapido Ecommerce - Domains and Servers - Graphics and Layout - Site admin settings - Product / listing organisation - Administrative / invoicing queries | SellRapido Ecommerce settings and features |
| B2Bhub - Addition / removal of wholesaler codes - Support for suspension/blocking of marketplace accounts - Activation of order automation - Order automation does not work - Recommended publication settings (price mark-ups, listings, categories, etc.) - Request contact with logistics partner for order sorting - Report on wholesaler - B2BHUB wholesaler site account activation reminder - Check B2BHUB catalogue data (prices, qty, etc) | Pre-sale > B2BHub catalogues After Sales > Order automation |
| Marketplace/E-commerce site - Setting up sales channels - Publication settings - Inventory alignment request - Removal of sales channel | Sales channel publication configuration and settings |
| Orders - Change order status does not work - Amazon FBA configuration - Extrapolation of orders for invoicing - After sales orders cannot be entered - Check order information | After Sales > Orders |
| Price comparators - Create comparator catalogue - Check comparator feeds | Pre-sale > Price comparator catalogues |
| Couriers - Enabling of order automation to couriers - Extrapolation of order data for couriers | Configurations and extrapolations to couriers |
| Account settings - Adding new members to accounts - Account log in errors - Account reactivation - Replace account email address | SellRapido Manager account and log in |
| Invoicing - Changing invoicing details - Invoice request - Reimbursement - Reporting payment - SellRapido rates | Administrative topics |
| Other | Use this section only if there are no other solutions |