Account Settings
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      How to open a ticket

      Contents

      1. Ticket Area

      2. How to choose Category and Subcategory

      Ticket Area

      The Ticket Area is a portal that allows you to easily check the status of tickets and open new ones.

      To access the ticket area:

      1. Log into your SellRapido account.
      2. When you have logged in, click on the Settings menu at the top right.
      3. From the drop-down menu select Support.


      4. Click on the Ticket Area button

      customer_portal_01_EN

      You will be redirected to this page: the ticket area.

      1) How to create an account to access the Sellrapido Customer portal:

      Click "Register Here" to open the page where you can register your account.

      customer_portal_02_EN

      Then, fill in all the required information.

      Note: to access the Ticket Area, do not use your Sellrapido account data

      How to choose Category and Subcategory

      Choose Category and Subcategory according to your needs

      Category and Subcategory

      Information on

      Catalogues

      • Adding new catalogue / opening FTP space
      • Catalogue import error
      • Inconsistency in publication settings and listings
      • Edit / check catalogue content (prices, qty, etc)
      • Publications with errors
      • Catalogue removal

      Pre-sale > Products > Catalogues and existing publications

      SellRapido Ecommerce

      • Domains and Servers
      • Graphics and Layout
      • Site admin settings
      • Product / listing organisation
      • Administrative / invoicing queries

      SellRapido Ecommerce settings and features

      B2Bhub

      • Addition / removal of wholesaler codes
      • Support for suspension/blocking of marketplace accounts
      • Activation of order automation
      • Order automation does not work
      • Recommended publication settings (price mark-ups, listings, categories, etc.)
      • Request contact with logistics partner for order sorting
      • Report on wholesaler
      • B2BHUB wholesaler site account activation reminder
      • Check B2BHUB catalogue data (prices, qty, etc)

      Pre-sale > B2BHub catalogues


      After Sales > Order automation

      Marketplace/E-commerce site

      • Setting up sales channels
      • Publication settings
      • Inventory alignment request
      • Removal of sales channel

      Sales channel publication configuration and settings

      Orders

      • Change order status does not work
      • Amazon FBA configuration
      • Extrapolation of orders for invoicing
      • After sales orders cannot be entered
      • Check order information

      After Sales > Orders

      Price comparators

      • Create comparator catalogue
      • Check comparator feeds 

      Pre-sale > Price comparator catalogues

      Couriers

      • Enabling of order automation to couriers
      • Extrapolation of order data for couriers

      Configurations and extrapolations to couriers

      Account settings

      • Adding new members to accounts
      • Account log in errors
      • Account reactivation
      • Replace account email address

      SellRapido Manager account and log in

      Invoicing

      • Changing invoicing details
      • Invoice request
      • Reimbursement
      • Reporting payment
      • SellRapido rates

      Administrative topics

      Other

      Use this section only if there are no other solutions