Account Settings
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      How to open a ticket

      Contents

      1. Ticket Area

      2. How to choose Category and Subcategory

      Ticket Area

      The Ticket Area is a portal that allows you to easily check the status of tickets and open new ones.

      To access the ticket area:

      1. Log into your SellRapido account.
      2. When you have logged in, click on the Settings menu at the top right.
      3. From the drop-down menu select Support.


      4. Click on the Ticket Area button

      customer_portal_01_EN

      You will be redirected to this page: the ticket area.

      1) How to create an account to access the Sellrapido Customer portal:

      Click "Register Here" to open the page where you can register your account.

      customer_portal_02_EN

      Then, fill in all the required information.

      Note: to access the Ticket Area, do not use your Sellrapido password.

      How to choose Category and Subcategory

      Choose Category and Subcategory according to your needs

      Category and Subcategory

      Information on

      Catalogues

      • Adding new catalogue / opening FTP space
      • Catalogue import error
      • Inconsistency in publication settings and listings
      • Edit / check catalogue content (prices, qty, etc)
      • Publications with errors
      • Catalogue removal

      Pre-sale > Products > Catalogues and existing publications

      SellRapido Ecommerce

      • Domains and Servers
      • Graphics and Layout
      • Site admin settings
      • Product / listing organisation
      • Administrative / invoicing queries

      SellRapido Ecommerce settings and features

      B2Bhub

      • Addition / removal of wholesaler codes
      • Support for suspension/blocking of marketplace accounts
      • Activation of order automation
      • Order automation does not work
      • Recommended publication settings (price mark-ups, listings, categories, etc.)
      • Request contact with logistics partner for order sorting
      • Report on wholesaler
      • B2BHUB wholesaler site account activation reminder
      • Check B2BHUB catalogue data (prices, qty, etc)

      Pre-sale > B2BHub catalogues


      After Sales > Order automation

      Marketplace/E-commerce site

      • Setting up sales channels
      • Publication settings
      • Inventory alignment request
      • Removal of sales channel

      Sales channel publication configuration and settings

      Orders

      • Change order status does not work
      • Amazon FBA configuration
      • Extrapolation of orders for invoicing
      • After sales orders cannot be entered
      • Check order information

      After Sales > Orders

      Price comparators

      • Create comparator catalogue
      • Check comparator feeds 

      Pre-sale > Price comparator catalogues

      Couriers

      • Enabling of order automation to couriers
      • Extrapolation of order data for couriers

      Configurations and extrapolations to couriers

      Account settings

      • Adding new members to accounts
      • Account log in errors
      • Account reactivation
      • Replace account email address

      SellRapido Manager account and log in

      Invoicing

      • Changing invoicing details
      • Invoice request
      • Reimbursement
      • Reporting payment
      • SellRapido rates

      Administrative topics

      Other

      Use this section only if there are no other solutions