Checking publications
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      Rakuten publication errors

      Introduction

      Once you have published one or more products on your sales channels, you must check the ads report, where you can examine any errors and apply the necessary changes for the successful publication of the products. Below is a list of the possible publication errors on Rakuten and instructions on how to resolve them. 

      Index of errors

      1. Data already sent
      2. Enter additional fee
      3. Set geographical area for shipments
      4. Product does not exist
      5. Additional fees higher than main fees

      Enter additional fee

      The Additional Fee must be entered:

      1. Go to the Rakuten publication settings for the relevant listing > Shipping and fill in the Additional Fee field
      2. please also specify additional fees in the specific rules:

      N.B.: if no additional Shipping Costs are mapped in the upstream list, unflag “Taken from List”' and put a value in the field.

      Additional fees higher than main fees

      The additional shipping fees (follower prix) are higher than the main fees. 

      Additional fees must be always lower than the main fees.

      Go to the Rakuten publication settings for the relevant listing > Shipping and change the additional fee.

      Product does not exist

      The product you are trying to publish does not exist on Rakuten.

      You must create the product sheet directly in the Marketplace, then you can publish the offer.

      Contact Marketplace reseller support to find out how to proceed.

      Set geographical area for shipments

      You have not set a geographical area for shipping. Rakuten requires you to set at least one.

      Go to the publication settings for the relevant listing > Shipping > Set geographical areas:

      Data already sent

      Rakuten refuses to send data that has already been submitted. Change any of the publication settings parameters or exclude the category in the Categories section and re-enter it.

      Alternatively, wait 24 hours and relaunch the ads with this error.

      When the 24 hours have passed, go to Pre-sale > Ad reports > select Amazon and the relevant listing > Report on current selection > click on No. errors > select the ads with errors (the rows will turn yellow) > resubmit the selected ads.

      Alternatively, you can click on Resubmit all ads; all ads with an error will be relaunched.