Checking publications
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      ePrice publication errors

      Introduction

      Once you have published one or more products on your sales channels, you must check the ads report, where you can examine any errors and apply the necessary changes for the successful publication of the products. Below is a list of the possible publication errors on ePrice and instructions on how to resolve them. 

      Index of errors

      1. Description too short
      2. Error 403
      3. Weight is mandatory
      4. Product registered twice

      Products description too short

      The description in the product sheet must have at least 20 characters. To resolve it:

      1. If you own the list, change the upstream information and wait for the overnight bulk import. When the description has been imported, relaunch the ad:

      go to Pre-sale > Ad reports > select ePrice and the relevant listing > Report on current selection > click on No. errors > select the ads with errors (the rows will turn yellow) > resubmit the selected ads.

      Alternatively, you can click on Resubmit all ads: all ads with errors will be relaunched.

      2. If you do not own the listing, please change and lock the information in the Product sheet in SellRapido. Here is the guide on how to proceed.

      Error 403

      Check the ePrice Marketplace configuration; log in to your SellRapido account and go to Settings > Marketplace Credentials > ePrice > check that the credential entered is correct.

      If you need to enter a new key open a ticket and we will replace it for you: select the Marketplace/E-commerce category and the Sales channel configuration subcategory and indicate the new key in the description.

      Weight is mandatory

      To publish the product, you must map the weight field. To resolve it:

      1. If you own the list, change the upstream information and wait for the overnight bulk import. Once imported, relaunch the ad:

      go to Pre-sale > Ad reports > select ePrice and the relevant listing > Report on current selection > click on No. errors > select the ads with errors (the rows will turn yellow) > resubmit the selected ads.

      Alternatively, you can click on Resubmit all ads: all ads with errors will be relaunched.


      2. If you do not own the listing, please change and lock the information in the Product sheet in SellRapido.       Here is the guide on how to proceed.

      Product registered twice

      ePrice found one product registered twice and disabled the ad related to the error and the existing offer.

      These offers remain inactive for 30 days. They are then are automatically deleted by ePrice and you can publish the offer again from SellRapido.

      If you wish to unblock the situation before the 30 days, you must provide your ePrice contact person with a file containing the SKUs of the offers that are in this situation. ePrice will then attach them to the valid product.